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There’s a pretty basic idea we need to grasp before we begin: a sales agent is not always a destination expert. Henry Miller, the great American author, used to say about traveling, “One’s destination is never a place, but a new way of seeing things.” A new and exciting way to see the world, and its most precious spots. Following this logic, the most important question we need to ask ourselves when traveling is, “What motivates us to do it?” Whether it is the sensation of feeling a new world bustling around us, or the longing to admire, discover, and learn, any answer to this particular question is valid!
On the flipside, we can find travel agencies, and their sales agents, who make each of these destinations available to us. In this case, our main question also applies, albeit with a slight variation:
What motivates us to sell?
If you pose this question to the person on the other end of the line and they can’t give you an answer, feel free to hang up the phone and start looking to book your trip with somewhere else.
At Metrojourneys, we’ve always believed that we should never look at a trip as just a number, nor should we ever look at a sale as a part of a “quota to fill”. A trip is an experience, and in order to build it in a way that reflects our travelers’ interests, we must understand the process, share in the emotion, and create a bridge between hope and reality.
For us, a package is not simply a product; just as a destination expert is never just a salesperson. We’ve been fortunate to put together a team of people who share our clients’ motivation, their yearning to discover and learn, people who have experienced each of the destinations we offer and who want to share their experience with folks who dream about going there.
This is why, with so much pride, we can say that we don’t have sales representatives. At Metrojourneys we only have destination experts.
Check out this amazing photos of the Galapagos Islands taken by Felipe Meneses – one of our destination experts!
From an ethical standpoint, selling something that you don’t enjoy or don’t know is like tricking a buyer. After all, how do you know that a destination has what a traveler is looking for if you’ve never been there yourself? Placing your trip in the hands of a sales representative whose knowledge is only based on what he or she has read about the destination may not be the best decision. Ultimately, the information you need about a place that you hope to travel to is only a Google search away.
What makes the difference between your run-of-the-mill sales representative and a destination expert at Metrojourneys is the honest recommendation that only someone who has experienced that destination first-hand can give you. The folks who work at Metrojourneys are passionate travelers who have been able to combine their enthusiasm with their job; additionally, part of their training process involves traveling to visit and familiarize themselves with the products and lodgings we offer, apart from verifying their excellent quality, so that they can have a clear idea of what their travelers will experience.
Another aspect that distinguishes us from other travel agencies is that the people you’ll find at the other end of your chat window live in (or very close to) the destinations you hope to visit. Our destination experts can offer you a local’s fresh perspective, because they are local people! You’ll always receive actual and detailed information, advice, and practical guides to get around like a pro during your stay, along with the best recommendations for enjoying and making the most of your time and investment.
Conversely, being experienced travelers, they also have a very clear idea of how it feels to be full of doubts right when you’re planning your trip to some unfamiliar place. This is why, with lots of empathy, they have armed themselves with knowledge so that they can take you by the hand and guide you through this terrifying, but gratifying, process. If you have any questions, don’t worry. We have answers!
Besides relying on their experience, our destination experts have comprehensive academic backgrounds that help them perfectly complement the range of skills required to plan a trip to perfection. Our team boasts true professionals in areas such as Hospitality and Tourism, Business Administration, Marketing, and International Relations, among others.
As is the case with our destination experts who have studied Hospitality and Tourism, Business Administration and Marketing, their professions have helped them focus much more on the quality of the service they offer, as well as the follow-through on each component of the traveler’s journey.
As is the case with those who have studied International Relations, in the hearts of each of our experts who studied this profession, you can find a profound understanding of other cultures and interests. Also, they are never satisfied until their travelers are satisfied.
When choosing our destination experts, we stick to a rigorous selection process! Something that each of our experts shares is their attention to detail and their service attitude. The way we see it, your trip doesn’t being the moment you board the plane, rather, it begins the moment you get in touch with us. Quality is not a feature exclusive to accommodations and services, it also pertains to the attention that our experts offer to each of the people with whom they have the opportunity to chat, regardless of whether or not they decide to travel with us.
Another one of the most important aspects that we take into consideration when choosing our experts is their ability to analyze and organize. At Metrojourneys we understand how precious and important each of the trips that we put together for our clients is. For this reason, first and foremost, we always aim to understand our traveler (their needs, likes, and interests) before offering them a package. This set of skills helps us offer exactly what you are looking to experience.
“Personally, I’ve always liked traveling. Discovering new landscapes and cultures, interacting with a new setting, is simply fascinating. When the opportunity to become a destination expert presented itself, I took it without a second thought. Also, with Metrojourneys, I have the chance to stick to my principles: I could never sell something that I don’t truly love! It seems to me that this is what we owe our travelers. They put all of their trust in us while we put together their trip; our responsibility is to offer them informed and carefully considered recommendations that adhere to what they’re looking for.
South America is a highly underrated destination. For this reason, part of what I most enjoy about doing my job is showing people the magic that they can experience in this corner of the world. We have extraordinary beaches, lush valleys, impressive deserts and mountains, and jungles that are just as astonishing. There is a bit of everything for everyone!
Another reason why I became a destination expert at Metrojourneys is because of the heart of this company. First, for those of us who work here, we are not considered simply a resource, we are human beings. Our greatest strength is found in our differences, in those things that make us unique. Second, every day, without exception, we learn new things, whether about our destinations or our passengers. Third, the focus on environmental conservation and responsible tourism and how these affect surrounding communities makes this company incomparable.”
– Sharian Lopez
“Without a doubt, one of the things that most fills me with satisfaction is to achieve goals with my team. It is the purest demonstration that we are making people happy by helping them plan their dream vacation! We always pour all of our effort, care, and dedication into our job. This makes every “thank you” we receive all the more worthwhile.”
– Ximena Landeta
“I’ll always remember this experience because, in fact, it was the first tour that I organized for an older couple that wanted to travel to the Galapagos. I was in touch with them every day! They wanted to take advantage of every minute in the islands, so I committed to making their experience something memorable. Their itinerary was a combination of activities on land and at sea. It was challenging to organize, but it was totally worth it! When they returned from their trip, they sent me a really nice note in which they thanked me for all of my effort and attention. There is no greater satisfaction than that!”
– Felipe Meneses
“When I arrive at the office and turn on my computer, I review the news. I like to stay informed about what is happening, not just in my country, but around the world. This way, I can have a greater understanding of the context in which my travelers find themselves.
Afterward, I review all of the emails and chats in my inbox. A large part of the day revolves around my clients and their requests. Long conversations with my travelers are also something that I enjoy a lot because I get to learn more about them and get them the information they need. Planning a trip is like building a house… It is a process; it takes time, but it is very gratifying. I truly feel that it is time well invested.
Another thing that I love about receiving calls from clients, is that the excitement they feel for traveling and discovering is very contagious.”
– Soledad Yepez
“When putting together a package, the first thing I think is that it is the perfect opportunity for people to not only get to know a city, but to also experience the best the region has to offer. When traveling through South America, you feel like an astronaut. There are so many worlds to discover! The landscape, the culture, and the gastronomy can be quite different, even traveling just a few hours away. It is really impressive!
When speaking with my travelers, I always try to inspire them with the love I feel for these destinations. My main motivation is to be able to share the excitement of the experience.”
– Carmen Elena Velasco
“For me, the advantage to traveling with Metrojourneys is that we are an Ecuadorian company based in Ecuador. We know the region intimately and this allows us to help our travelers combine and organize all of their ideas from a local, expert, and realistic perspective.
Also, our responsibility with the travel is from start to finish. We have many years of experience! We’ve seen and resolved a lot of situations throughout this period; being here, at the destination or nearby, we can offer timely and immediate support with any issue.”
– Carolina Witt
“My first client at Metrojourneys was a family with young children. I remember that this motivated me a lot. A family trip is, without a doubt, a special moment. What the parents most wanted was for their children to enjoy the destination; that they find it interesting and that it may awaken their curiosity. When personalizing their package, I felt like a fairy godmother, carefully choosing each accommodation and activity to make them happy. When they returned home, they thanked me so much for my work. That felt incredible!”
– Alexandra Larrea
“It is the most important thing! The opinion of an expert, someone with first-hand knowledge of the location and a deep understanding of the culture, will help you choose the best activities, the best way to organize your time and enjoy the destination. Also, you won’t only visit a destination, you’ll truly live it!”
– David Vinueza
This is a fundamental question when you’re just starting to plan a trip with a travel agency. The people in which you will trust your experience should have a clear understanding of what sets their company apart and what makes what they offer unique and valuable.
When purchasing a tour package, you’re confiding the logistics of your trip and every overwhelming and tiny detail to a destination expert who relies on their planning experience and can modify everything according to your interests. When booking separate flights, hotel accommodations, and activities, apart from the headache of keeping track of everything, you’ll need to find the way to make everything connect perfectly in your itinerary without losing valuable time at your destination.
How can we talk about the quality of a service or how fantastic a destination is if we’ve never experienced it? We can’t and we mustn’t. Part of our responsibility when selling a package is to be absolutely certain that what we are offering will satisfy the traveler’s expectations.