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Privacy Policy
Controller
ETICA EMPRESA TURÍSTICA INTERNACIONAL C.A.
- Address: Av. De las Palmeras N45-74 and Av. de las Orquídeas, Ecuador.
- Phone: +593 96-3871-001 opción Protección de Datos
- E-mail: [email protected]
INVERSIONES RECEPTOUR S.A.
- Address: Av. Del Pinar 180, office 1001, Chacarilla del Estanque, Santiago de Surco, Lima Peru
- Phone: +593 96-3871-001 opción Protección de Datos
- E-mail: [email protected]
METROPOLITAN TOURING COLOMBIA S.A.S
- Address: Carrera 15 No 93a – 84, Bogota Colombia
- Phone: +57 6016180244 option 5
- E-mail: [email protected]
Mentions to METROPOLITAN TOURING refer to the group of companies that comprise it and which are detailed in the previous table.
In this privacy statement, we explain what we do with the data we obtain about you through https://www.metropolitan-touring.com.
If you have any questions or want to know exactly what data we store about you, please contact us.
Data processing purpose
METROPOLITAN TOURING carries out the processing of your personal data through automated and non-automated information systems, such as email systems, computer applications, and paper documentation, among others, with the purpose of managing the request made through the web, either through the contact form or any other type of online form, or through a request by email. As well as to carry out, correctly, the professional management and the commercial relationship, as well as the contact with you, to enable the effective provision of the contracted service or operation, the management of the after-sales service, and the processing of your potential claims.
Likewise, when appropriate, the data provided will also be processed to send you commercial information about our products and services that may be of interest to you, by post, email, SMS, or any other equivalent electronic means of communication. In the event that the user does not wish this last processing activity, they will have the opportunity to oppose the receipt of commercial communications, not checking the corresponding box in the information or contact form itself, or even exercising their right to oppose at the address mentioned above.
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Conservation period
Your personal data will be kept during the period of validity of the commercial relationship, or the interest for which you are reading this policy (for example, if you have sent a CV, or have subscribed to commercial communications) while you do not request the deletion of your data, during the limitation period of the actions that may arise in relation to this contract; as well as for any claim that we may receive from official bodies in compliance with regulations.
Information to send you commercial communications
The personal data provided for the sending of commercial communications will continue to be kept until you revoke the consent, all without prejudice to your right of suppression or opposition.
Legitimation for the processing of your data
The legal basis for the processing of your data is the execution of the contractual obligations to which you are a party so that we can manage, develop and control the corresponding commercial and contractual relationship, including communication with you for said management.
For the rest of the processing activities, your consent will be requested, which you can revoke whenever.
The data may only be used for the purposes set forth in the previous section, in accordance with the guiding principles of the applicable personal data regulations.
The refusal to provide the personal data requested, or the delivery of inaccurate or incomplete data, could cause the impossibility of providing the service. You are responsible for the veracity of the data provided, as well as for notifying METROPOLITAN TOURING of any modification thereof.
Communication or transfer of data and international data transfer.
Your personal data will be transferred in those cases in which it is legally required to public entities with competence in the matter or competent merchant/maritime authorities, migration and customs, the Galapagos National Park and the Galapagos Government Council, as well as any other necessary third parties. to enable the provision of the contracted service (hotels, airlines, shipping companies…).
Within the scope of the Business Group to which METROPOLITAN TOURING belongs, you are informed that your data may be communicated between Group companies, for the provision of intra-group services at a corporate level and the use of corporate tools. Likewise, with your prior consent, your data may be transferred for the Group’s own purposes, such as sending previously informed commercial communications.
Likewise, when using corporate tools, whose servers are hosted in the US and others, personal data is subject to international data transfers. However, said the international transfer of data has all the security guarantees given that our suppliers are adhered to the standard contractual clauses, which provide the international transfer of data with the necessary security guarantees to comply with Regulation (EU) 2016/679 of the European Parliament for Data Protection and applicable local regulations.
Rights
You have the right to obtain confirmation as to whether we are processing personal data that concerns you, and in such a case, you will have the right of access to your personal data, for the purposes of the processing, and to the categories of personal data in question.
Likewise, you will have the right to request the rectification and updating of inaccurate data or, where appropriate, request its deletion or elimination when the data is no longer necessary for the purposes for which it was collected; the consent given has been revoked or it is indicated that it has not been granted for one or several specific purposes, without the need for any justification; the personal data has been processed unlawfully; must be deleted to comply with a legal obligation; the period of conservation of the personal data has expired; or the processing affects fundamental rights or individual freedoms.
You may request the limitation or suspension of the processing of your data when you challenge the accuracy of the personal data during the period that allows the person in charge to verify their accuracy; the processing is unlawful and the interested party opposes the deletion of the personal data and instead requests the limitation of its use; the controller no longer needs the personal data for the processing purposes, but the interested party needs them for the formulation, exercise or defense of claims; or the interested party has opposed the personal data processing, while it is verified if the legitimate reasons of the person in charge prevail over those of the interested party. In such cases, we will only keep the data for the exercise or defense of claims.
In certain circumstances and for reasons related to your particular situation, you may oppose the processing of your data. METROPOLITAN TOURING will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You will have the right to receive the personal data that concerns you, through the exercise of the right to portability, and that you have provided, in a compatible, updated, structured, common, interoperable, and machine-readable format, and to transmit them to another controller without being prevented by the controller to whom they have been provided when the processing is based on consent; the processing is carried out by automated means; it involves a relevant volume of personal data; or the processing is necessary for the fulfillment of obligations and the exercise of rights of the controller or processor, or of the data subject in the field of labor law and social security. Said portability will be economically and financially efficient, expeditious, and unencumbered.
If applicable, you have the right not to be subjected to a decision based solely or partially on assessments that are the product of automated processes, including profiling, that produce legal effects on your person or that violate your fundamental rights and freedoms.
Finally, you have the right to public and free consultation with the National Registry for the Protection of Personal Data of METROPOLITAN TOURING, in accordance with this Law.
When the affected persons exercise the aforementioned rights, they must communicate it by email to the address indicated in the table above.
Please make sure that you always state clearly who you are, so that we can be sure that we do not modify or delete any data of the wrong person.
Security
We are committed to personal data security. We take appropriate security measures to limit abuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
We are committed to personal data security. We take appropriate security measures to limit abuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
Third-party websites
This privacy statement does not apply to third-party websites connected via links on our website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
Changes to this privacy statement
We reserve the right to amend this privacy statement. It is recommended that you check this privacy statement regularly to be aware of any changes. In addition, we will actively inform you whenever possible.
Claims
If you are not satisfied with the way in which we process your personal data, you have the right to file a complaint with the Data Protection Authority that is applicable to you, as well as with the Ecuadorian Data Protection Superintendence, especially when You have not obtained satisfaction in the exercise of your rights.
Legislation
You are informed that your personal data will be processed in compliance with the provisions of current regulations on the Protection of Personal Data that may be applicable. In this sense, it specifically complies with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, regarding the protection of natural persons with regard to the processing of personal data and free circulation. of these data, which repeals Directive 95/46/CE (GDPR) and local legislation on the protection of personal data in Ecuador, Peru, and Colombia.
If you are interested in more information, please review the following resources:
Explorers
ETICA EMPRESA TURISTICA INTERNACIONAL C.A., located at Ave. de las Palmeras N45-74 y Las Orquideas, Quito, Ecuador, email address [email protected], processes your personal data using automated and non-automated information systems, such as email systems, computer applications, and physical documents, among others, in order to make the reservations requested by passengers or agencies (issuing tickets, paying for immigration cards, Galapagos National Park services, restaurants and hotels, and immigration and customs processes), and to verify and manage the passenger list and cabin assignments, which could involve processing data on diet or health restrictions specified on our health status forms. Additionally, for the personal data of minors who are under your care, as parents or legal guardians you hereby authorize such data to be processed for the purposes described above.
This business relationship represents the legal grounds for processing your data. Your data may only be used for the purposes set forth in the previous paragraph, in accordance with the guiding principles of the personal data protection regulations. Refusing to provide the personal data requested, or providing inaccurate or incomplete data, could make it impossible for ETICA EMPRESA TURISTICA INTERNACIONAL C.A. to provide the service. You are liable for the accuracy of the data provided, and for informing ETICA EMPRESA TURISTICA INTERNACIONAL C.A. of any changes made to it. The data will be transferred when legally required to public entities with competence in the matter or to merchant/maritime authorities, immigration and customs authorities, the Galapagos National Park and the Galapagos Government Council, or to any other third parties who require such data to provide the service contracted (hotels, airlines, shipping companies…).
ETICA EMPRESA TURISTICA INTERNACIONAL C.A. belongs to a Business Group, and you are hereby informed that your data may be sent to Group companies for the purpose of providing intra-group services at the corporate level and using corporate tools.
In addition, for corporate tools whose servers are hosted in the USA and elsewhere, personal data is subject to international data transfers. However, these international data transfers have comprehensive data protection guarantees in place, given that our suppliers adhere to standard contractual clauses that ensure that international data transfers have all necessary protection guarantees under Regulation (EU) 2016/679 of the European Parliament on Data Protection.
You can exercise your rights to access, correct, object, limit the processing of, and transfer your data by sending a request to exercise your rights to [email protected], along with a photocopy of both sides of your legal identification document. You may also file a complaint with the Data Protection Control Authority applicable to you, and with the Ecuadorian Data Control Authority, especially if you are unsatisfied with how your rights have been exercised. You can also contact our Data Protection Officer at [email protected].
Emergency Maritime Transfer
ETICA EMPRESA TURISTICA INTERNACIONAL C.A., located at Ave. de las Palmeras N45-74 y Las Orquideas, Quito, Ecuador, email address [email protected], processes the personal data of individuals transferred from other vessels in the event of a maritime emergency.
Such processing, which may include health-related information, is carried out for the purpose of providing basic medical care or first aid, fulfilling the legal duty of maritime assistance, ensuring operational safety, and maintaining incident traceability.
The processing is based on the lawful grounds of necessity for medical diagnosis or assistance, compliance with legal obligations, and the protection of the vital interests of the data subject or another person. Data may be shared with the ship’s physician—acting as an independent controller for clinical processing—and, when necessary, with competent authorities or external medical centers.
Data subjects may exercise their rights to access, rectify, object to, restrict, or transfer their data by submitting a request to [email protected], accompanied by a copy of both sides of their identification document. They may also file a complaint with the relevant Data Protection Authority or with the Ecuadorian Data Control Authority if they are not satisfied with how their rights have been handled. Additionally, they may contact our Data Protection Officer at [email protected]
Customers
Under current data protection regulations, please be aware of the following aspects:
Identification of the Data Controller:
- Identity: ETICA EMPRESA TURISTICA INTERNACIONAL C.A.
- Address: Av. de las Palmeras N45-74 and Av. de las Orquideas, Quito, Ecuador.
- Phone: +593 96-3871-001, option Data Protection
- Email: [email protected]
Purpose of processing your personal data:
ETICA processes your personal data using automated and non-automated information systems, such as email systems, computer applications, and physical documents, among others, to correctly and professionally manage the commercial relationship and our contact with you so that the service or operation and after-sales services contracted can be provided effectively, and any potential complaints can be processed correctly.
We also wish to use your data to send you service quality surveys in order to measure your customer experience.
Additionally, as parents or legal guardians, you hereby authorize the personal data of minors who are under your care to be processed for the purposes described above.
The personal data provided will be kept for as long as the commercial and professional relationship is maintained, and thereafter until the prescriptive period ends according to applicable legal requirements.
Grounds for processing your data:
The legal grounds for processing your data is the approval of a contract, according to its terms and conditions.
For any other processing, your consent will be requested, which you may revoke at any time.
The data may only be used for the purposes established above, according to the guiding principles of personal data protection regulations.
Refusal to provide the personal data requested, or providing inaccurate or incomplete data, could result in us not being able to provide the service to you. You are responsible for the accuracy of the data provided, as well as for informing ETICA of any changes made to it.
Data Communication or Transfer and International Data Transfers:
Your data will be transferred when ETICA is legally obligated to do so by public entities that have authority in the matter or by competent merchant/maritime authorities, immigration and customs authorities, the Galapagos National Park and the Galapagos Government Council, and by any other third parties that require your data to provide the contracted service (hotels, airlines, shipping companies…).
Within the framework of the Business Group that ETICA belongs to, please be aware that your data may be shared with the companies of the Group so that they can provide intra-group services on a corporate level and for the use of corporate tools. Likewise, with your prior consent, your data may be transferred for the Group’s own purposes, such as sending you commercial information related to tourism.
Likewise, regarding the use of corporate tools hosted on servers located in the USA and other countries, personal data is subject to international data transfers. Nevertheless, these international data transfers have comprehensive security guarantees given that our suppliers adhere to standard contractual clauses, which provide international data transfers with the necessary security guarantees to comply with Data Protection Regulation (EU) 2016/679 of the European Parliament.
Rights:
You have the right to ask for confirmation as to whether or not ETICA is processing personal data concerning you, and if so, you have the right to access your personal data, be informed of the purposes for processing it, and the categories of personal data concerned.
Likewise, you will have the right to ask for it to be corrected and updated if it is inaccurate or, as the case may be, to ask for it to be deleted or eliminated when the data is no longer necessary for the purposes that it was collected for; the consent given has been revoked, or it is indicated to not have been given for one or more specific purposes, without the need for justification; the personal data has been processed unlawfully; it must be deleted in order to fulfill a legal obligation; the term for storing personal data has expired; or the processing affects fundamental rights or individual liberties.
You may ask for your personal data processing to be restricted or suspended if you contest the accuracy of your personal data for a period of time that allows the controller to verify the accuracy of the personal data; the processing is unlawful and the data subject objects to the erasure of the personal data and requests instead that its use be restricted; the controller no longer needs the personal data for processing, but the data subject requires it to establish, exercise or defend against claims; or the data subject has objected to the data processing, while we verify whether the legitimate grounds of the controller override those of the data subject. In such cases, we will only keep the data for the exercise of or defense against claims.
In certain circumstances and for reasons related to your particular situation, you may object to your data being processed. ETICA will stop processing the data, except for compelling legitimate reasons, or the exercise of or defense against possible claims.
You will have the right to receive the personal data that you have provided through your right to transfer in a compatible, updated, structured, common, interoperable and machine-readable format, and to transfer it to another data controller without being prevented from doing so by the controller that you have provided it to, when data processing is based on consent; the data is processed by automated means; a significant volume of personal data is involved; or the processing is necessary to fulfill obligations and exercise rights of the personal data controller or processor, or of the data subject under the labor and social security law. These transfers shall be economically and financially efficient, expeditious and unimpeded.
If applicable, you have the right not to be subject to a decision based solely or in part on assessments that are the result of automated processes, including profiling, that result in legal effects on your person or effects that violate your fundamental rights and freedoms.
Finally, you have the right to public and free consultation of ETICA’s National Personal Data Protection Registry, according to the Law in effect.
When affected persons exercise the rights mentioned above, they must report it by email to [email protected].
Likewise, you may file a complaint with the Data Protection Control Authority applicable to you, and with the Data Protection Superintendence of Ecuador, especially if you are not satisfied when exercising your rights.
Source:
The personal data processed by ETICA comes from the concerned party.
In witness whereof, I have been informed and provide my consent to ETICA to process my data
Suppliers
Under the data protection regulations, please be aware of the following aspects:
Identification of the Data Controller:
- Identity: ETICA EMPRESA TURISTICA INTERNACIONAL C.A.
- Address: Av. de las Palmeras N45-74 and Av. de las Orquideas, Quito, Ecuador.
- Phone: +593 96-3871-001 option Data Protection.
- Email: [email protected]
Purpose of processing your personal data:
ETICA processes your personal data using automated and non-automated information systems, such as email systems, computer applications, and physical documents, among others, to correctly manage suppliers and manage our communication with them.
Any personal data provided will be kept for as long as the commercial and professional relationship is maintained, and thereafter until the prescriptive period ends for actions that may arise in relation to this contract.
Grounds for processing your data:
The legal grounds for processing your data are the approval of a contract, according to its terms and conditions, and the fulfillment of legal obligations.
Personal data may only be used for the purposes established in the paragraph above, according to the guiding principles of personal data protection regulations.
Refusal to provide the personal data requested, or providing inaccurate or incomplete data, could result in us not being able to provide the service to you. You are responsible for the accuracy of the data provided, as well as for informing ETICA of any changes made to it.
Data Communication or Transfer and International Data Transfers:
Your data will be transferred when ETICA is legally obligated to do so by public entities that have authority on a specific matter or by banking entities.
Within the framework of the Business Group that ETICA belongs to, please be aware that your data may be shared with the companies of the Group so that they can provide intra-group services on a corporate level and for the use of corporate tools.
Likewise, regarding the use of corporate tools hosted on servers located in the USA and other countries, personal data is subject to international data transfers. Nevertheless, these international data transfers have comprehensive security guarantees given that our suppliers adhere to standard contractual clauses, which provide international data transfers with the necessary security guarantees to comply with Data Protection Regulation (EU) 2016/679 of the European Parliament.
Rights:
You have the right to ask for confirmation as to whether or not ETICA is processing personal data concerning you, and if so, you have the right to access your personal data, be informed of the purposes for processing it, and the categories of personal data concerned.
Likewise, you will have the right to ask for it to be corrected and updated if it is inaccurate or, as the case may be, to ask for it to be deleted or eliminated when the data is no longer necessary for the purposes that it was collected for; the consent given has been revoked, or it is indicated to not have been given for one or more specific purposes, without the need for justification; the personal data has been processed unlawfully; it must be deleted in order to fulfill a legal obligation; the term for storing personal data has expired; or the processing affects fundamental rights or individual liberties.
You may ask for your personal data processing to be restricted or suspended if you contest the accuracy of your personal data for a period of time that allows the controller to verify the accuracy of the personal data; the processing is unlawful and the data subject objects to the erasure of the personal data and requests instead that its use be restricted; the controller no longer needs the personal data for processing, but the data subject requires it to establish, exercise or defend against claims; or the data subject has objected to the data processing, while we verify whether the legitimate grounds of the controller override those of the data subject. In such cases, we will only keep the data for the exercise of or defense against claims.
In certain circumstances and for reasons related to your particular situation, you may object to your data being processed. ETICA will stop processing the data, except for compelling legitimate reasons, or the exercise of or defense against possible claims.
You will have the right to receive the personal data that you have provided through your right to transfer in a compatible, updated, structured, common, interoperable and machine-readable format, and to transfer it to another data controller without being prevented from doing so by the controller that you have provided it to, when data processing is based on consent; the data is processed by automated means; a significant volume of personal data is involved; or the processing is necessary to fulfill obligations and exercise rights of the personal data controller or processor, or of the data subject under the labor and social security law. These transfers shall be economically and financially efficient, expeditious and unimpeded.
If applicable, you have the right not to be subject to a decision based solely or in part on assessments that are the result of automated processes, including profiling, that result in legal effects on your person or effects that violate your fundamental rights and freedoms.
Finally, you have the right to public and free consultation of ETICA’s National Personal Data Protection Registry, according to the Law in effect.
When affected persons exercise the rights mentioned above, they must report it by email to [email protected].
Likewise, you may file a complaint with the Data Protection Control Authority applicable to you, and with the Data Protection Superintendence of Ecuador, especially if you are not satisfied when exercising your rights.
Visitors
ETICA EMPRESA TURISTICA INTERNACIONAL C.A., domiciled at Av. De las Palmeras N45-74 and Av. de las Orquideas, Quito, Ecuador, email address [email protected], processes your personal data using automated and non-automated information systems, such as email systems, computer applications, and physical documents, among others, in order to manage visits to our facilities. The data provided will be kept until the visit is made and for 30 days after your visit. Refusal to provide the personal data requested, or providing inaccurate or incomplete data, could result in denial of access to the facilities. You are responsible for the accuracy of the data provided, as well as for informing ETICA of any changes made to it. Your data will not be transferred to third parties unless ETICA has a legal obligation to do so. You may exercise your rights to access, correct, delete, object, limit the processing of, and transfer your data by sending a request to exercise your rights to [email protected], providing a photocopy of both sides of your legal identification document. Likewise, you may file a complaint with the Data Protection Control Authority applicable to you, and with the Data Protection Superintendence of Ecuador, especially if you are not satisfied when exercising your rights. You may also contact our Data Protection Team at [email protected].
Video surveillance
In compliance with data protection regulations, we inform you of the following:
Identification of the Data Controller:
- Identity: ETICA EMPRESA TURISTICA INTERNACIONAL C.A.
- Address: Av. De las Palmeras N45-74 and Av. de las Orquídeas, Ecuador.
- Phone: +593 96-3871-001 option Data Protection
- Email: [email protected]
Purpose of Processing Your Personal Data:
ETICA processes the personal data of which you are the owner through automated information systems for the purpose of managing the security of its facilities through a video surveillance system.
The personal data provided will be retained for a maximum period of 30 days, except when they must be kept to demonstrate the commission of acts that threaten the integrity of people, property, or facilities.
Legal Basis for Processing Your Data:
Legitimate interest based on the Private Security and Surveillance Law, which authorizes the processing of images for security reasons.
The data may only be used for the purposes stated in the previous section, in accordance with the principles of transparency and purpose limitation.
Data Disclosure and International Data Transfers:
The personal data corresponding to your image, captured through the video surveillance system, will only be disclosed upon judicial request or when legally required by law enforcement authorities.
Additionally, there are Data Processors acting on behalf of ETICA, whose legitimacy for processing is based on the execution of a data processing agreement for the provision of maintenance and facility security services.
Rights:
The data subject may exercise their rights of access, rectification, erasure, objection, restriction of processing, and portability by sending a rights request to [email protected], accompanied by a photocopy of both sides of their legal identification document.
Likewise, they may file a complaint with the relevant Data Protection Authority, as well as with the Data Protection Authority of Ecuador, especially if they have not obtained satisfaction in the exercise of their rights.
Electronic documents
ETICA EMPRESA TURISTICA INTERNACIONAL C.A., domiciled at Av. De las Palmeras N45-74 and Av. de las Orquideas, Quito, Ecuador, email address [email protected], processes your personal data using automated and non-automated information systems, such as email systems, computer applications, and physical documents, among others, in order to fulfill requests, bill for services, and manage any corresponding communications related to the service offered. The legal grounds for processing your data is this business relationship. The data may only be used for the purposes set forth in the paragraph above, according to the guiding principles of personal data protection regulations. Refusal to provide the personal data requested, or providing inaccurate or incomplete data, could result in us not being able to provide the service to you. You are responsible for the accuracy of the data provided, as well as for informing ETICA of any changes made to it. Your data will be transferred when ETICA is legally obligated to transfer it to public entities that have authority on a particular matter or to competent merchant authorities, as well as to any other third parties that require it to provide the contracted service (hotels, airlines, shipping companies…).
Within the framework of the Business Group that ETICA belongs to, please be aware that your data may be shared with the companies of the Group so that they can provide intra-group services on a corporate level and for the use of corporate tools. Likewise, with your prior consent, your data may be transferred for the Group’s own purposes, such as sending you commercial information.
Likewise, regarding the use of corporate tools hosted on servers in the USA and other countries, personal data is subject to international data transfers. Nevertheless, these international data transfers have comprehensive security guarantees given that our suppliers adhere to standard contractual clauses, which provide international data transfers with the necessary security guarantees to comply with Data Protection Regulation (EU) 2016/679 of the European Parliament.
You may exercise your rights to access, correct, delete, object, limit the processing of, and transfer your data by sending a request to exercise your rights to [email protected], providing a photocopy of both sides of your legal identification document. Likewise, you may file a complaint with the Data Protection Control Authority applicable to you, as well as before the Data Protection Superintendence of Ecuador, especially if you are not satisfied when exercising your rights. You can contact our Data Protection Officer at [email protected].
- Updated:
- November 19, 2025