Terms and Conditions
PRICES All prices are in US Dollars and are subject to change without previous notice. Prices are per person based on two people in a double occupancy room unless otherwise specified.
ITINERARY The itineraries are planned with great care. However, for operational reasons, it may be necessary to change the sequence of activities in the itinerary or the specified route, and though such cases are exceptional, in general, the itinerary should be treated only as a basic guideline.
SERVICES NOT INCLUDED
The passenger is responsible for obtaining passports, visas, travel insurance, payment of excess baggage, personal requests such as extra drinks, laundry service, communication (calls, faxes, emails, etc.), national and international airport departure taxes, gratuities, or other services and fees not specified in the itinerary.
UNUSED SERVICES
Some services may be interrupted or canceled due to climate conditions, force majeure reasons, acts of nature, strikes, etc., or others beyond the control of the hotels, airlines, other suppliers, or Metropolitan Touring or its associates. No reimbursements will be made as a result of such interruptions or cancellations that escape our control.
INSURANCE
We highly recommend that passengers get trip cancellation, travel repatriation, and international medical insurance to cover any inconveniences that may arise during the trip. We also urge them to check with their doctor to update vaccines and review medical concerns regarding international travel.
AIR TICKETS
Prices of air tickets are subject to change without previous notice until their final issuance. Flight schedules are subject to change by the airline companies up until the day of the flight. Additional restrictions, limitations, penalties, and/or specific conditions may be placed by the airlines.
BOOKING CONDITIONS
Any reservation must include at least the following information about the passenger(s) or group:
a. Complete names and surnames
b. Nationalities
c. Passport numbers
d. Dates of Birth
e. Gender
f. Dietary restrictions, if any
FIT/GROUP SIZE DEFINITION
FIT’s conditions apply to a set of nine or fewer travelers.
GROUP conditions apply to a set of ten or more travelers.
PAYMENT CONDITIONS
Full payment is required on behalf of Metropolitan Touring Colombia:
– 45 days before the date of arrival for FITs.
– 60 days before the date of arrival for Groups.
Notes: Airfares always require Payment in Advance.
Please note that depending on the service date, some hotels and suppliers may request an advance payment to guarantee the reservation. Once we have the formal confirmation from the selected suppliers and hotels, we will proceed to inform you if we must receive any deposit in advance.
Not Included
- International and domestic airfare.
- Meals or any other item not described in the itinerary.
- Additional costs resulting from early check-in or late check-out, if applicable.
- Personal expenses, tips, or gratuities for guides and hotel staff.
- Alcoholic and non-alcoholic beverages that are not included as part of the meal.
- Additional expenses incurred at the hotel.
- Airport tariffs or taxes, where applicable.
- Activities at Isla del Encanto include some optional activities that are not covered by this package. These services are provided by the hotel. If you wish to enjoy these activities (snorkeling, kayaking, diving lesson, ecological walks, bicycle rides, massages, etc.), they must be requested and paid for directly in cash on the island.
